When a customer calls with a complaint, it’s already too late! Their trust and confidence in your abilities has been broken and the relationship is damaged with every phone call. Stop rushing around putting out fires and find out how to head off the problems before your customer even knows they exist! Kathy Fediw, CLP, CLT, author of “The $7 Million Dollar Customer,” will share with you what she has learned over the past 25 years about pro-active customer service and show you how to impress your customers and anticipate their needs. Find out how to institute practical, real-life systems and procedures in your business that really work. She’ll also share with you her ALERT™ method for handling complaints that will turn every dissatisfied customer into your best fan and every customer call into additional referrals and sales.

Also available as a break-out session, half-day seminar, and all-day seminar.