::Workshops
Customer Service:
A half-day workshop which includes:
- What clients really want
- Developing rapport with clients: communication skills
- Office etiquette and business-ese
- Handling Customer Complaints: the ALERT™ method
- The Build-a-Plant™ team-building exercise that stresses the importance of listening to our clients
Hire to Train and Win:
A full-day or half-day workshop for supervisors which includes:
- Recruiting New Technicians
- How to Interview and Hire New Technicians
- Interview Questions
- Training the New Technician
- Time Management and Delegation (with full-day session)
- Handling the Difficult Customer (with full-day session)
Consulting, recruiting, and coaching services are also available for this workshop.
“I
so appreciate your presentation at our staff meeting! Your
topic was right on target and your approach to using humor
to teach some very serious information was extremely effective.
Thanks again and do stay in touch! Feel free to use me as
a reference for your services.”
T.
Herring, COO, Kitba Consulting Services, L.P
